The data controller is Balzo Srl, with a registered address at Via Solferino 10, 50123 Firenze, Italia.
While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to identify you (“Personal Data”). Our Services are designed to avoid collecting information such as your name, address, email address or other similar contact data unless you provide such data to us. The information we collect include:
When you download and use our Services, we automatically collect information on the type of device you use, operating system, resolution, application version, and the mobile device identifiers (such as your device ID, advertising ID), language and time zone and IP address.
We collect information automatically about your activity through our Services, for example date and time you used a service, features you have used, in-app purchases history, subscriptions, and advertising that you click on, and data generated when you use our Services, for example your game progress which may be stored with your Apple ID on iCloud for iOS Devices or with your Google Play Games profile for Android Devices in some of our Services. Our Services may also contain tools from third party service providers that may enable these third parties to separately collect and/or analyze non-Personal Data from the users’ devices.
We may collect upon your permission other information such as precise geolocation (latitude and longitude) using information including GPS, Bluetooth or Wi-Fi connections. If you decline permission for us to collect your geolocation, we will not collect it. Similarly, we may ask for access to your camera in case you want to use certain features of our Services.
We may receive information about you from our analytic service providers with data they collect through our Services in accordance with their own privacy policies.
We collect some information from you when you provide it to us directly, such as via an online form such as name, email, phone number and curriculum vitae (CV) or when you contact us through the support feature embedded in our Services or when you send us an email directly.
We have set out below a description of the ways in which we use your information, the legal bases we rely upon to do so and provide opt-out, where applicable:
To opt-out of communication with us for our Services, send us your request through the online contact us support feature.
To opt-out of receiving advertisements for our Services and products, send us request through the in-app support feature, by going to our app -> click on three dots (or more) -> click help (or support) -> and then click Contact us (or +) and send us your request.
You can opt-out of from receiving push notifications by turning them off at the device level through the settings of the device.
To opt-out or withdraw your consent of receiving personalized advertisements, see below ‘Opt-out of targeted advertising’.
We will also retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period of time, except when this data is used to improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods.
Your Personal Data collected through our Services will be deleted when they no longer serve one of the above-mentioned purposes but in any event your Personal Data will be deleted after 14 months of inactivity in your use of our Services. Once we have deleted your Personal Data, you will not be able to exercise the right to access, the right to erasure, the right to rectification or the right to data portability.
Your Personal Data collected through our Get in Touch forms will be deleted after 2 years from the date of receipt. Once we have deleted your Personal Data, you will not be able to exercise the right to access, the right to erasure, the right to rectification or the right to data portability.
You have the right to request access to your Personal Data collected through our Services. Following your request, we will provide you a copy of your Personal Data in an electronic format.
For Personal Data you send us through our Get in Touch form on our website, simply send us your data access request through the same form as a Customer Support ticket.
You also have other rights such as to correct your data, have your data deleted, object how we use or share your data, and restrict how we use or share your data. You also have the right to withdraw consent where you have previously given your consent to the processing of your personal data, for example by turning off camera access in your mobile device settings. This will not affect any data processed before such a withdrawal.
To show you personalized advertisements in our apps we use third-party advertising networks and their partners, including those that need your consent and listed in ‘APPENDIX A – Advertising networks and their partners’ below, to deliver advertisements that are tailored to you based on a determination of your characteristics or interests. To do so they use personal and non-personal information such as advertising identifiers, such as the Android advertising ID and/or Apple’s ID for advertising (IDFA), and/or other tracking technologies to enable and optimize this advertising procedure.
You can opt-out from personalized advertisement experience, at any time by checking the privacy settings of your Android or iOS device.
When you choose to opt-out, advertising networks will consider this choice as a withdrawal of consent to personalized advertisement experience and they will show contextual advertisements and not personalized advertisements based on your interests.
Any requests to exercise your rights should be made through our support feature located in our apps (by going to the particular app -> click on three dots (or more) -> click help (or support) -> and then click Contact us (or +) and place your request). Any requests regarding our game(s) available on Facebook should be made through the embedded support feature by going to the game -> click on the settings icon -> click help and place your request. You can also send us an email at firstname.lastname@example.org, however we may still redirect you to make the same request through the in-app support feature or we may request additional information in order to accommodate your request. These requests can be exercised free of charge and will be addressed by us as early as possible and always within one month. You may also contact your local data protection authority within the European Economic Area for unresolved complaints.
We use third parties to help us operate and improve our Services. These third parties assist us with various tasks, including hosting and maintenance, on-going development, analytics, customer care, marketing, advertising. We may also share information with advertising partners who distribute advertising in our Services.
For further information on advertising networks go to ‘APPENDIX A – Advertising networks and their partners’ below and for further information on analytics service provides go to ‘APPENDIX B – Analytics and other service providers’ below.
We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
We may also share information if we also under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of our business, our customers or others.
We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.
Some of our Services offer social sharing features which let you share actions you take in our Services with other media. You must be over the minimum age limit that is prescribed by the legislation in the individual jurisdictions to use any social sharing features integrated in our Services. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. Our Services have social features from the following providers:
We appreciate the need to provide extra privacy protections to users who are children. Our Services are intended for general audiences over the age of 16 years. We do not knowingly collect personal information from children under 16 years of age. In order to request the deletion of personal data, for any reason, please use the in-app support feature in our Services or contact us at the address provided below and we will take reasonable measures to promptly delete such personal data from our records.
via Solferino 10,
50123 Firenze, Italia
Below, you can find a list with third-party advertising networks and their partners, with whom we work to provide you with a personalized advertisement experience within our apps. The advertising networks listed below, with the exception of Fyber and PubNative who act as data processors upon our instructions, are independent data controllers in respect of your personal data and you can learn more about how each handles your data by accessing their respective privacy notices using the hyperlinks below.
In order to provide personalized advertisements to our users, those listed below may use device information that include personal and non-personal information, such as advertising (or ad) identifiers, IP address regarding the delivery of advertisements and your interaction with them, inventory of installed apps and/or other tracking technologies to enable and optimize this advertising procedure. Ad identifiers are non-permanent device identifiers such as the Android advertising ID and/or Apple’s ID for advertising (IDFA).
AOL is an advertising service provided by AOL, Inc. (US) part of Verizon family, which includes Yahoo, Inc.
For more information on AOL (OATH) Vendors, please visit: https://advertising.aol.com/specs/vendors
Amazon Developer is an advertising service provided by Amazon, Inc. (US)
AdColony is an advertising service provided by AdColony, Inc. (US)
Chartboost is an advertising service provided by Chartboost, Inc. (US)
Facebook Audience Network is an advertising service provided by Facebook, Inc. (US)
Fyber is an advertising service provided by Fyber Group. (Israel)
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/
AdMob by Google is provided by Google Inc. (US)
For more information on AdMob Partners, please visit: https://support.google.com/admob/answer/9012903
You can opt-out from AdMob by Google service by following the instructions described by Google: https://support.google.com/ads/answer/2662922?hl=en
HyprMX is an advertising service provided by HyprMX Mobile LLC (US)
IronSource is an advertising service provided by IronSource, Inc. (US)
IQzone is an advertising service provided by IQzone, Inc (US)
Liftoff is an advertising service provided by Liftoff, Inc. (US)
Maio is a video advertisement service provided by iMobile Inc. (Japan)
Note: It is used only for users in Japan.
MoPub is provided by MoPub, Inc. (US)
For more information on MoPub Partners, please visit: https://www.mopub.com/legal/partners/
You can opt-out from MoPub service by following the instructions on MoPub Opt-out page: http://www.mopub.com/optout/
MyTarget is an advertising service provided by My.Com B.V (Netherlands)
Nend is an advertising service provided by F@N Communications, Inc. (Japan)
Note: It is used only for users in Japan.
PubNative is an advertising service provided by PubNative GmbH (Germany)
Smaato is an advertising service provided by Smaato, Inc. (US)
Unity Ads is an advertising service provided by Unity Ads Inc. (US)
Vungle is provided by Vungle, Inc. (US)
Yandex is an advertising service provided by Yandex LLC (Russia)
Note: It is used only for users in Russia.
YouAppi is an advertising network provided by YouAppi Inc. (US)
OpenX is an advertising service provided by OpenX Software Ltd (US).
We use your information to perform our own analytics and to enable analytics provided by third parties and other essential functions. We use analytical information for supporting business analysis and operations, business intelligence, product development, improving the Services, personalizing content, providing advertising, and making recommendations. In order to learn about how your information is used by our analytics service providers, you can follow the hyperlinks in the list below to each provider’s privacy notice.
AppFigures is analytics service provided by AppFigures, Inc. (US).
AWS is cloud computing services provided by Amazon Web Services, Inc. (US).
Adjust is analytics service provided by Adjust GmbH (Germany)
Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. (US) that connects data from the Facebook advertising network with actions performed on this Application.
Firebase is analytics service provided by Google Inc. (US)
Fabric is analytics service provided by Google Inc. (US)
Flurry Analytics service is provided by Yahoo! Inc. (US)
You can opt-out from Flurry Analytics service to prevent Flurry Analytics from using and sharing your information by visiting the Flurry’s Opt-out page: https://dev.flurry.com/secure/optOut.do
GameAnalytics is an analytics platform provided by GameAnalytics ApS (Denmark).
Google reCAPTCHA is a spam protection service provided by Google LLC. (US)